Client-Responsive Technical Support Assures Nonstop Productivity

Our technical support staff provides efficient and comprehensive training and responsive, round-the-clock support tailored to the needs of each customer. The combination of proactive technical support and sound software design keeps our systems up and running 24/7. Our dedicated study website creation feature and real-time performance metrics simplify the key task of keeping clients and managers informed of their studies' progress.

Our support package is guided by our experience working with a variety of clients on more than 300 studies, but the core principle is to adapt to each client's needs and meet those needs fully. We will never insist that the same preordained policies and inflexible practices are adequate for every client.

For over 18 years, we have enhanced and refined our software based on client experiences, technological advances and changing industry requirements. The infrastructure is rock solid, standards compliant, and up to date. The user interface and context-sensitive help for each software module have been heavily influenced by client reactions and input.

Our technical staff prides itself on expertise honed by extensive experience with web and other technical standards and the pharmaceutical industry's clinical-research processes and regulatory requirements. While the integration of our products simplifies many technical and support issues, our technical personnel understand that clients need to integrate information from our systems into their existing infrastructure. We work with each client to ensure smooth integration.